Lost or Stolen Card
Take immediate action to protect your account and prevent unauthorized use.
Act Fast: The sooner you report a lost or stolen card, the better we can protect your account and limit potential losses.
What To Do Right Away
- Turn Off Your Card:
Log into TrailNorth mobile banking (using the app) and use the mangage cards to instantly turn your card off. You can also log into your online banking click on manage cards and turn your card off from there. - Report Your Card Lost or Stolen:
Call 518-585-6725 (Option 3) to report your VISA® debit or credit card. - After Hours Support:
Debit Cards: 800-472-3272
Credit Cards: 800-543-5073 - Review Your Account Activity:
Check for any transactions you don’t recognize and report them immediately. - Request a Replacement Card:
TrailNorth can issue a replacement card quickly so you can regain access to your funds. You can either go to any TrailNorth Branch or by:Phone: 518-585-6725
Email: memberservice@trailnorth.com
Use Mobile Card Controls and Online banking
TrailNorth’s mobile and online banking tools give you powerful control over your cards:
- Turn your card on or off instantly
- Monitor transactions in real time
- Set spending limits and alerts
- These tools help you act quickly and prevent unauthorized transactions.
Why Reporting Quickly Matters
Reporting your lost or stolen card immediately reduces your risk and helps us stop fraudulent transactions faster. The sooner you notify us, the sooner we can secure your account and issue a replacement.
Tips to Protect Yourself
- Never share your PIN or card details
- Set up account alerts for real-time transaction monitoring
- Keep your contact information up to date
- Regularly review your account activity